Absolute poor service and misleading information

If I could have given no stars it would have been even better, unfortunately I can't.

Well, what other than Disappointing service can I say?

The service rendered by this institution is absolutely horrible, as the employees are not well trained, and they want to correct the error after promises are made. SUGGESTION - Train your people in the process or establish proper processes.

I would rather suggest you get in touch with me ASAP as I am on the verge of making it public on social media and with the consumer board.

The fact that you debited an amount not agreed on is a total disgrace to say the least.