Absolute Atrocious Service and Company

Planet Fitness, This has now reached a point of utter disgust in your service. With last communication at Valley view branch I had signed a document for upgrade to Cluster membership. I was guaranteed by the sales consultant that after all this we have reached a point where the membership is now upgraded. I have run around and danced the strings of Planet Fitness. ONLY to find out on a call to the support department that you can not upgrade to a cluster because of Edgars. But not because of anything else than a change implemented as of the 1st of July. This could all have been dealt with the very first time I have enquired on this upgrade. This is exceptionally poor on Planet Fitness side and also just BAD training of your sales consultants. 6 weeks of run around and wasting my time and money.

To add fuel to the fire – Where I was told that to upgrade to national membership would be R699 it is now changed to R799. Not only has the incompetence of your sales staff now been left to my cost and my absolute disgust but has also led to the fact that if communication was delivered correctly from the outset will now cost even more to be part of this absolutely atrocious situation.

On request to speak to a manager on several occasions not once has there ever been a manager or at least someone with more say available. NOT once has there ever been a manager that bothered to call back and take the time to sort out this problem.

I have been more than patient with this company.

This all started with empty promises on delivery from a ill trained sales consultant more interested in commission than paying attention to the clients needs!

Shocking!!!

Everybody planning on dealing with this company. Make sure that when you sign a deal with the sales consultant, he/she has actually listened to your needs and made sure that it will be met. Because Planet Fitness can not care one iota of their customers.

Poor Poor service, bad attitude. To add the customer service department will put the phone down in your ear. They are only able to answer questions off paper and can not do more than that. They are ***********, untrained and unconcerned with the well being of their clientele.

Reviews of them being ******* I can understand..... they don't give a damn about anything other than the bottom line.