A NON-REPUTABLE COMPANY

Rates this 5 stars for this to be seen.

I am writing this out aloud as I have been incorrectly advised by the sales consultant, prior to taking out the contract I was going to move and asked if I can move my contract to another gym (answer was yes just call and the call centre they will transfer your contract to the gym of choice), now that I have moved 80kms away from the initial gym, I am advised that in order for me to transfer I need to pay a transfer fee which is once off (that fee I don’t mind paying as it’s a small once off fee) further more Planet fitness has different gyms again which was not advised to me and I have to pay a further R200 to R300 over and above my initial gym contract fee, this I can’t afford due to the times we live in.

Planet fitness has a customer care email which you get no responses from oh and while you can’t access the gym you want to, you still get debited (money makers who cares not about the clients best interests ) totally unacceptable.

Since nothing is being done while I have to still pay every month for a facility I can’t use it causes great frustration, I have then requested since this is not being resolved please cancel my contract as I can’t afford paying for something I can’t use, guess what??? (Planet fitness then thinks to say ah let’s make a quicker buck and just take from our clients without giving back as we don’t care about client’s needs) I am told you can cancel but you need to pay +/- R4000 in cancellation fees.

My thoughts are why should I pay for things that are not advised to one when questions are asked??? Customers + friends please reconsider should you plan on taking out contracts with Planet fitness as I am totally regretting this now as I can’t be paying for something I can’t use just doesn’t make sense, also the service levels are not to standards as you get told to deal with the branch and the branch says speak to the call center and just keeps going south from there.

PLANET FITNESS, SHOULD YOU REALLY CARE ABOUT YOUR CLIENTS I BEG YOU TO PLEASE REPLY ADVISING YOUR WAY FORWARD AS I CANNOT AFFORD (Cancellation / Additional Fees) TO KEEP PAYING YOU GUYS FOR NOTHING.