A highly ****ed off customer who will never refer planet fitness

On the 30th July my fiancee and I went for a consultation to planet fitness Lynnwood we were assisted by Vulani we were given contracts on a cooling of period as we were not really ready yet so we signed and paid for 2 tags R100 each 1 transaction on that Monday my fiancee emailed to cancel with all our references and banking details and instructions as we paid for 2 tags 1 transaction. She received an email from the manager forwarding it to the cancelation department. She then receives a ****** response after two freaken days that they have called her numerous times to confirmed the banking details of which was a blatant lie. Then she called the call centre almost six times that week then called head office who transferred me back back to the freaken branch Lynnwood of which a female manager "tried to help me" by forwarding all my emails I received from there call centre its ****** two months I have spent money on numerous calls and time and energy calling this damn useless company for my full refund of R200. I am in a business of customer service and this is bull**** service for 2 month's I need to run after my money no call no email saying "mam we apologise for the delay" even Zein the freaken manager in Lynnwood sent me a damn response saying we don't do cancellations at branch level. Why the hell could he not pickup the ****** phone and say theres a customer who is querying on her refund, but all I got was shrugged shoulders. The accounts was on reference PF ********** neresa naidoo and ref PF ********** Rohan Crafford. Never would I ever consider or recommend Planet Fitness.