6 month delay in cancellation of gym contract

Both my husband and I ended our contracts with Planet fitness Fourways in December 2014 over the phone. My husband's contract was ended immediately but Planet fitness continues to debit my account every month despite the fact that I have phoned in innumerable times and every consultant I have spoken to (and there have been many) have assured me that they will handle the matter immediately and that I will be refunded in full for the months after December. I am at my wits end at trying to get this resolved.<br> <br> Last month I was told that they have to go back and listen to the ORIGINAL recording of my request. I cannot understand why this was not done after the first call that I placed in January if this is the procedure! You could also go and listen to the tens of other phone calls over the last few months and every single one of those phone calls will reflect my desire to end this contract. My last contact was with Call center agent 8, Thabo Mphuthi who requested some documents which I sent. It is a month later and I have not received any further communication regarding this.<br> <br> Have you any idea how unconstitutional it is to bind me into a contract that I closed 6 months ago?