6 days and no response to simple website query

I don't have a problem with the actual facilities, but the quick-sale-and-drop-you attitude is not something I can abide. Salesperson is in a hurry to sign you up, but brush off adding your child to your contract (because there's no money in that), until, eventually, after 10 months of back-and-forth, she finally gets her access tag. Then she wasn't showing up on my medical aid's rewards programme, and I was required to respond with my daughter's membership number (surely the same as mine).

I wouldn't even be writing this publicly if it hadn't been SIX DAYS since I submitted a query (PF***) on the Planet Fitness website simply requesting our membership numbers, expecting a response via email "within the next 72 hours."

I have a Virgin Active much closer to my home, and will be cancelling as soon as the 12-month contract is up.