*******!!!!!!!!!!!!!!!!!!!!!!!

YOU ARE *******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU ***** MONEY FROM YOUR MEMBERS!!!!!!!!!!!!!!!!!!!!!!!!!! I Cancelled my membership on the 22nd of December 2023. The Planet Fitness Branch phoned the call centre and I spoke to them to cancel over the phone. I was told that I have to give two months notice. The first month installment will go off on the 1st of January 2024 and the second month installment will go off on the 1st of February 2024. PLEASE NOTE THIS PHONE CALL WAS RECORDED BUT NO ONE WANTS TO PULL THE RECORDING??

STILL you took another installment on the 1st of March 2024. NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!?????????????????????? I WAS TOLD ON MONDAY THAT I DID NOT CANCEL THIS MEMBERSHIP IN DECEMBER and that it was only cancelled in January 2024. I then contacted the call centre and spoke to Zonke. Zonke told me that they fixed the issue and that my membership was cancelled and that I will get a refund and they will get into contact with me within a couple of days to refund me. Today I phoned and was told by Nontlantla that the cancellation has not gone through yet and that they will still cancel my membership and that the refund will take up to 15 days. 15 DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WERE QUICK ENOUGH TO ***** MY MONEY FROM ME but 15 DAYS to refund me!!!!!!!!??? She refuses that I speak to a manager and just put the phone to the side and made me hold on!!!!!!!!!!!!!!!!!!!!!!! DISGUSTING DIGUSTING CUSTOMER SERVICE. I phoned back now and was told by Duze that Nonltlantla will phone me back... Sure when ***s fly!!! I AM NOT ALLOWED TO GET UPSET NOW???????? I AM NOT ALLOWED TO GET UPSET BECAUSE YOU ******ED UP MY BUDGET for the month. You might think that R559.20 is not a lot, but to me it is a budget money. You are VERY QUICK to sign a contract to make money but you are ******* when it comes to cancellations. Just seeing how much you can ***** from members after they cancelled. I wonder how many other people you are *****ing from???? You should be ashamed of yourselves. And you should be ashamed of grooming your call centre staff to be dishonest as well.