CR
Candice R
1 reviews | Active since Oct 2012
26 Sept 2024, 16:44
*******!
Money grabbing *******. Do not join this gym, they escalate their fees every 3 months and do not even bother to advise you. They debit your account even after you have cancelled. I had to get a stop order from my bank to stop their debits even months after I cancelled. Their machinery and equipment is never maintained or repaired.
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Planet Fitness's replyOfficial
28 Sept 2024, 13:13Hi Candice,
We sincerely apologize for the challenges you’ve experienced and appreciate you bringing these concerns to our attention. We acknowledge your cancellation request and are sorry for any inconvenience caused by the debiting of your account. Our consultant will contact you regarding the cancellation as our record show that the membership is still frozen.
Best regards.
We sincerely apologize for the challenges you’ve experienced and appreciate you bringing these concerns to our attention. We acknowledge your cancellation request and are sorry for any inconvenience caused by the debiting of your account. Our consultant will contact you regarding the cancellation as our record show that the membership is still frozen.
Best regards.
Planet Fitness's reply28 Sept 2024, 13:13
Official
Hi Candice,
We sincerely apologize for the challenges you’ve experienced and appreciate you bringing these concerns to our attention. We acknowledge your cancellation request and are sorry for any inconvenience caused by the debiting of your account. Our consultant will contact you regarding the cancellation as our record show that the membership is still frozen.
Best regards.
We sincerely apologize for the challenges you’ve experienced and appreciate you bringing these concerns to our attention. We acknowledge your cancellation request and are sorry for any inconvenience caused by the debiting of your account. Our consultant will contact you regarding the cancellation as our record show that the membership is still frozen.
Best regards.