1 reviews | Active since Jun 2016

09 Jun 2016, 19:41

Skin waxed off during eyebrow shape

<p>On the 3rd of April 2016 I went for my chemical peel and brow shape at Placecol Woodlands mall. Unfortunately for me the the****** who used to do my face was no longer there. I was then transferred to a lady called Kele who waxed my skin off. Yep the skin on my eye was chopped off; this was during an eyebrow shape. To top everything the chemical peel as still in motion while she was shaping my brows. She had to neutralised the chemical peel as I was bleeding and in pain. I went to hospital and met a nurse who told me that her skin was also waxed off and she bled all over the place during her consultation; she advised me never to go to Woodlands Placecol again but try Brooklyn or Moreleta. Today is the 9th May 2016; I am still waiting for the reimbur*****t of the hospital bills they promised me. Placecol has cost me so much; I have to try different products for this scar as I work with people and cannot afford to look like a scarecrow. How does Placecol employ people without giving them proper training? The lady who did this to me never called me to even check the damage she did; life just goes on.....Placecol is a big company; a few unhappy clients don't make a difference I guess.</p> <p>I had to take 3 days leave from work and then looked for ways to cover the scar.</p> <p>Don't go to Placecol Woodlands if you love your skin!!!!!!</p>

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Replies (1)
Placecol
Placecol's reply29 Jul 2016, 07:57
Official

Dear Xolisa,

I would like to apologize for any dissatisfaction that you experienced at our salon in Woodlands and can assure you that we have looked into the matter. Please accept my sincere apologies regarding your experience, we have addressed the issue to ensure this type of scenario does not reoccur. I know that our customer care team has already made contact with you in order to assist. We hope that this experience will not deter you from visiting one of our Salons in the near future.

Kind Regards

Customer Care