Customer Services

Dear Placecol,<br> <br> Just to let you know that I am highly upset about how the staff (manager) at Northgate was treating me as a customer. It came about Nonhlanga was ill on my treatment date the 14th of March. First of all no one tried to phone me to tell me that she was off sick, when I phoned in to confirm my time of treatment they claimed to be phoning me but I have received no calls from the branch. <br> <br> when I spoke to them on the 14th they re-scheduled my booking to the 21st of March at 11:00. I have received both times no sms like the first time to confirm my booking. I arrived at 10:50 only to be told that there is no booking made for me. I asked an explanations from the manager and all she could say is that she apologise.<br> <br> Sometimes an apology is not good enough. She did not call the other ladies who was present the 14th of March to find out who I spoke with to re-schedule the booking. She did not try to book another treatment . As Placecol does not value me as a customer I will look for another company who will value me as customer and honour the responsibilities regarding time and treatment.<br> <br> Thanks