Bad service, refused refund

I placed an order on 01/05/2023 for myself and my husband with the owner herself and was told it would take 2 weeks. On 06/05, I got a whatsapp saying it was ready for collection. I got there, and the shoe was made wrong. They had put laces instead of a belt, and the side of the shoe was lower than the shoe on display. They then sent it back to have it fixed. On 25/05, I got a WhatsApp informing me it was ready. Pictures were attached. When I got to the store, my shoe was nowhere to be found. After a few days, I was told they had it ready for collection. I arrived at the store, and they had only replaced the laces with the belt, I then pointed out the display shoe to the ladies. On 06/06 , I informed them via whatsapp that I would not be taking my husband shoe as a result of the bad service received, but I will, however, still be taking my shoe. On 18/06, I went into the store to find out how far my shoe was. They had it in store, but no changes were made to it. I even pointed out the display shoe again. I was refused a refund as that is their policy. The ladies in store called the owner, trying to blame her staff for getting the order wrong when she was the one who took the order. She said that she would personally take it to the factory and have it delivered to my work. On 01/07, my husband went to the store, again requesting a refund, and the owner said she would deliver on Monday. Nothing was delivered. Yesterday, my husband called in frustration, and he was told that i had ordered the wrong shoe initially, and honestly, he then became quite rude. Today, the display shoe got delivered by a gentleman I had never seen before, and I was told I wasn't welcomed in their store.

AFTER 2 MONTHS OF BEING PATIENT DRIVING UP AND DOWN, WITH PETROL BEING SO EXPENSIVE, HE HAS THE AUDACITY TO COME TO MY WORK PLACE AND BE RUDE AND NOT GIVE ME A CHANCE TO EXPLAIN OR EVEN TAKING INTO CONSIDERATION THAT IT HAS BEEN 2 WHOLE MONTHS