No warranty after installation is complete

Save yourself the time and money and look for a company that were willing to honor their warranty on their product/ workmanship quality and correct mistakes.

PJC Pools redid our fiberglass pool, completed on 14.01.2022. We filled the pool with borehole water on 18.01.2022 (morning). We added a metal remover to remove all metals from the water. The following day there was a white line from half of the mosaics on the steps as well as a small area on one side of the pool. We contacted the owner to ask for assistance. He advised that we would need to test the water. Added alkalinity and took a sample of the water for testing. Test results showed very high alkalinity, low calcium everything else perfect (0 metals / copper). I phoned him again from the pool shop and he advised to purchase liquid acid to reduce the alkalinity. Alkalinity was reduced in 1 day. He said that it was normal for a fiberglass pool to have the white line (calcium) and we should just brush it daily and keep the levels correct, which we did - white marks did not disappear. He didn't even come out to have a look at the problem to determine what the true cause was.

On Friday 04.02.2022 we had a severe storm causing red sand to flow into pool, we then had to filter, back wash, rinse repeat and noticed that as soon as the water level drops the white is visible, but then disappears in a few hours. I took photos and send it to him to ask why this will happen if it is calcium. He then sent me a voice note advising that it is calcium build up due to chlorine containing too much calcium or water hardness too high and noted that there is no way that they have done anything wrong when applying / with material used. I then sent him the results of the last test confirming calcium was low and not high.

I also started to phone around to find out what to do to remove the stain and if it was really caused by something that we have done. Pool Inc, Penguin Pools & Quality Pools advised it would not be caused by high alkalinity, and calcium would remain on the wall after water level reduced and that I need to phone the installer as it is due to material / application problem that needs to be corrected. They also advised that calcium build up will happen over a period of time

When my husband phoned him to say we are going to write reviews about the problem, he said that he would sue us if we posted negative reviews about his company/ service and that he has done it before with someone and succeeded.

He advised on my Facebook review that he is willing to come out and advise on a possible solution but that we have to understand that it was not due to the type of product / application (or in other words not his fault), but due to something that we caused with the high alkalinity in the water. Again passing full blame back to client.