Short delivers and denies it

On the 25 November I ordered 11 pizza's from pizzanews via uber eats. 4 of them was not delivered. I placed a second order while the manager said he will investigate. The second order was cancelled. The money was deducted from my account and not refunded. The manager never contacted me again. Between uber eats and pizzanews I lost R600 for food I never received. Worst service ever.