KM
Keitumetse M

1 reviews | Active since May 2017

18 May 2017, 21:26

The manager sends drivers to attend to complaints - very disappointing !

<p>I placed an order at 18:30 with them and the order arrived at 20:15 , when I spoke to a lady named Michelle who usually attends to orders she didn't even address the matter instead she calls a deliver boy to handle it?? I am highly disappointed with the service I received today as one of their regular clients, they have surely lost a loyal client , I won't be returning!! What surprises me is ; " you can literally eat at this restaurant weekly and all they care about is your money not your support to their business!" BAD SERVICE </p>

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Replies (3)
Pizza Del Forno
Pizza Del Forno's reply19 May 2017, 13:26
Official

Hi Keitumetse-Mokwana

Thank you for your review.

We sincerely apologise for your experience with us.

Please could we ask you kindly to mail us who the store in question is together with your contact information to our customer service department *** in order for us to rectify this for you immediately.

Again we sincerely apologise.

Kind regards

Pizza Del Forno

Pizza Del Forno
Pizza Del Forno's reply19 May 2017, 13:29
Official

Hi Keitumetse-Mokwana

Thank you for your review.

We sincerely apologise for your experience with us.

Please could we ask you kindly to mail us who the store in question is together with your contact information to our customer service department *** in order for us to rectify this for you immediately.

Again we sincerely apologise.

Kind regards

Pizza Del Forno

Pizza Del Forno
Pizza Del Forno's reply19 May 2017, 13:30
Official

Hi Keitumetse-Mokwana

Thank you for your review.

We sincerely apologise for your experience with us.

Please could we ask you kindly to mail us who the store in question is together with your contact information to our customer service department *** in order for us to rectify this for you immediately.

Again we sincerely apologise.

Kind regards

Pizza Del Forno