lL
lauren L

1 reviews | Active since Nov 2014

08 Feb 2017, 10:50

SMS SPAM

<p>Since August last year, I have been requesting that Pizza De Forno remove me from your data base.</p> <p> </p> <p>Every time I have complained, I have been informed, and even sent images, that my number has been removed from your system.<br /><br />IT HAS NOT</p> <p> </p> <p>I last received a SMS yesterday 7 February 2017.</p> <p> </p> <p>This is the last time I ask you to remove me from your data base. Please believe me when I say that if it is not removed, I will be taking this matter further.</p> <p> </p> <p>It is absolutely ridiculous that I have to constantly make contact with your social media department to complain about the fact that I am STILL receiving your messages, messages that I have absolutely NO interest in as I will NOT support this business ever again.</p> <p> </p> <p>It ends now, Pizza Del Forno.</p>

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Replies (1)
Pizza Del Forno
Pizza Del Forno's reply10 May 2017, 12:26
Official

Dear Lau91

Thank you for your review and we apologise for the delay in response.

We sincerely apologise for the continual SMS's that you received even after requesting to be removed.

When customers request to opt out, we do try remove them immediately in order to prevent frustration.

Please could I kindly ask that you mail joanna@stramlinebrands.co.za with your details in order for customer service to rectify your poor experience thus far.

Kind regards

Pizza Del Forno