Pathetic service new owner

If I could rate this place negative stars I would. Pathetic service from Lisa. I have been here while the previous management was in charge which was much better I can guarantee. New owner and management has taken over. Steak CEO special were both ordered rare which was confirmed twice by the manager but we were served medium steak. I showed the manager after I ordered but accepted because we were always treated brilliantly by the previous management and one mistake can be okay (a decision I now greatly regret since it's a rude owner now and new management and I will never be back here). Lisa, the new owner, extremely rude did not at first listen to a order I had placed with the manager in charge at the time where at that point of receiving the bill had gone home. According to her happy hour order can be shared which since day one of dining at Delforno we were told happy hour can never be shared which we were well aware of hence we ordered two specials! Lisa refused to acknowledge what had happened during the order and I asked how is it my fault as the customer that all my drinks were not brought to my table at once during happy hour. She made me pay for this inflated bill which was incorrect as per our order. I want a refund!!! Drinks were ordered during happy hour 2 x specials ordered during happy hour second set brought after happy hour and was charged full price for each drink! Pathetic service from Lisa and I told her they have lost a valued customer as we frequent Delforno. Not anymore! Let me leave it here. Future customers, I have warned!