Food Delivery Late and Cold took 1hour and 25min

We ordered 3 pizzas at 18:56, they were delivered at 20:15, my husband proceeded to pay then took the pizzas to only realise they were stone cold, we caught the guy before he left, handed the Pizzas back phoned Pizza Del Forno Town Square to ask for the driver to come back with the cash. This was after phoning to find out where our order was, response was oh sorry we really busy, what happened to decent customer service to just phone and say we are really busy and your order is delayed, but to still to deliver cold food is unacceptable, all I can say is delivery services are shocking and do yourself a favor and pickup your food.