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ravin N

1 reviews | Active since Dec 2016

07 Dec 2016, 22:30

Bad customer service

<p>With family members we visited the Pizza Del Forno at Oakfields Pick n Pay Centre in Farrarmere Benoni. The place was busy so the waiter approaced us and took down our request for a table for seven, after about thirty five minutes later there was some confusion as there were two hostesses who then appeared and they did not allocate a table to us and we were told we we not on the list, i then requested the hostess to confirm with the waiter who agreed to do so, even after this they allocated a table to another family and when i enquired they said to wait and will sort us out later which i took objection and told them not to worry i woulf go next door to the Ocean Basket.</p> <p>We frequented this place on many occassions and many times mistakes were made to our order but we went back.</p> <p>After our meal at the other restuarant i thought i should go back and try and find out the reasons behind the other patrons were given preference to us and they mentioned stories about confusion which i still did not understand why so i said if there was confusion why was i still prejudiced and not been seated first considering that i was waiting for almost thirty five minutes so i asked the question if it was a question of race as i am South African Indian and the other patrons were white and i believe it to be my right to ask such questions, one of the owners took offense and told me the hostess was his sister and would not question her and told my brother and i to get out and not come back. IS THIS HOW A LONG STANDING CUSTOMER IS TREATED.</p> <p>The co-owner by the name of Miguel needs to learn about customer service.</p> <p>I will never return to this place.</p>

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