1 reviews | Active since Apr 2011
Appalling service at Pizza Del Forno, Shop 21 Hillcrest Boulevard, Lynnwood Rd
<p>I’d like to express my disappointment at the appalling service rendered at Pizza Del Forno, Shop 21 Hillcrest Boulevard, Lynnwood Rd. I ordered a bacon, cheese and egg sandwich (take away) this afternoon, 2 March 2017 at 12:41pm. My order was handed to me in a white used scrunched up plastic bag despite requests from one of the waiters to her colleague to use a new plastic bag. Upon being handed my order, I returned the used bag and requested for a new one. The waitron who handed me the new plastic had such a bad attitude and shoved the plastic on the counter for me to repack the food myself. I asked her to pack the food in the new bag, but she stubbornly refused. This is so unprofessional and I find this unacceptable. The waitron would not even hand over serviettes and seasoning which were behind the counter right in front of her. Fortunately, another waitron came to my service in the end. I had to leave for work, so had no time to escalate the issue. I thought I caught a glimpse of the manager who all this while pretended like she was oblivious to what was going on, although I may have wrongly assumed it was the manager. I hope this issue can be addressed.</p>
Dear hrzara
Thank you for your review, we sincerely apologise for the delay in response and for your experience with our Hillcrest store.
We will notify the store and address this immediately.
Please could you I ask you to kindly e-mail us your contact details, together with the waitron's name in order to rectify this for you.
The customer service contact information is, joanna@streamlinebrands.co.za , the response is timeous and we will sort this out for you.
Thank you.
Kind regards
Pizza Del Forno
Dear hrzara
Thank you for your review, we sincerely apologise for the delay in response and for your experience with our Hillcrest store.
We will notify the store and address this immediately.
Please could you I ask you to kindly e-mail us your contact details, together with the waitron's name in order to rectify this for you.
The customer service contact information is, joanna@streamlinebrands.co.za , the response is timeous and we will sort this out for you.
Thank you.
Kind regards
Pizza Del Forno
