Unsatisfied Customer

Good Morning,

Yesterday, I visited the Chartwell store at 18:57 to purchase a pizza. After collecting it, I drove home with the intention of having it for dinner. Upon arriving at 19:21, I opened the pizza (bacon, feta, and avocado) only to find that the avocado was rotten, appearing brownish. I immediately contacted the store to express my dissatisfaction and seek a solution. However, I was informed that there was nothing they could do about the avocado.

I am deeply disappointed with how the manager handled the situation, treating it as though my concerns were insignificant. I even offered to send photos of the issue, but he remained unwilling to resolve it. Since delivery isn’t available in my area, I suggested returning the pizza for a refund, including compensation for the petrol I would spend. The manager refused, stating that he wouldn't issue a refund, had no driver to deliver the avocado, and that the store was closing at 20:00.

I am quite frustrated by the way this matter was handled. There was no apology will the issues that I raised and no willingness to come with a solution.