Pathetic service!!

I purchased two Daddy's Deals Vouchers for the printing of canvasses and submitted the vouchers along with the photos on 3 February 2023. I received a mail requesting Whatsapp communication from then on, I received one reply on my *****y regarding the status of my order on 13 February 2023 saying that an update will be send the same day.. It is now 20 February and I am still waiting... I have tried to call, whatapp and mail to no avail.. pathetic service and if I read the reviews correctly this is how they roll.. The few good ones may be someone that they paid...??