Pick someone else for pix

Item: Pix 24
Rating: 1

On the 16th of January 2017 I purchased 2 photo books on Daddy Deals for R299. Both books contains a collection of all our special moments, which was meant to have been a gift for my husband for his and my little girl first fathers day. I have received the poorest service imaginable from the first moment dealing with Pix24. At first the software you need to use to create / design the photo book didn't work. After months of struggling without assistance, unable to get the software to work and loads of investigation trying to find and alternative to creating / designig the photo book, I became aware of the fact that I can manually design / create the photo books in pdf form and directly email it through to Pix24. This was done on the 11/04/2017 and I've received confirmation that all is in order and that my order will be processed and dispatched. From the 11/04/2017 until the 31/05/2017 I kept on receiving the same response when querying when my order will be delivered. (all is in order and my order will be processed and dispatched shortly) On the 31/05/2017 I received a phone call to say that they can't print black as a background on the pages and they need to change the black to grey, which I have agreed to out of pure despiration cause finally someone is at least busy with my order. Since the 31/05/2017 I have been getting feedback that my order have been processed and will be dispatched shortly. Having Pix24 promise me that I would have received my order by end of last week, after indicating to them that this is a gift that is needed for the upcoming weekend. Today I have ones again been notified that my order have not yet been dispatched and that they will hopefully be able to do so by the end of the week. Now if I try to follow up on my order I just get an out of office email indicating that they will be back at the office on Monday 12 June 2017, which is already in the past! I'm beyond the point of despiration.

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