Getting NO feedback from my ordered and paid photobooks.

I design and develop photobooks for and from my family every year around September. I have done three already. I started in 2015 with BK photobooks where I got the good deals through Groupon. Their service was excellent always. After I developed the books and uploaded it, they would regarly contact me to keep me updated as to how the printing ect is doing and when it will be delivered ect. They will let me know if theres something wrong and will correct it for me. For example, the background would have a child with three eyes because I didn't create right. Now, I couldn't use them anymore since Groupon doesn't exist or give these deals any more. I went for Print24' s photobook through Big Daddy. I downloaded the software and develop my book, with no guidance from IT. They advertise IT and costumer care but the contact details doesn't work. They informed me that it is uploaded and will be printed and will take 40 or something very long, working days. If I email them, I just get a generic message that they will respond back to me but the volumes of work is very high or something. I expect someone to just phone or email as to what is the delay and how the printing is doing. I paid extra for extra pages too and send them the proof of payments already. I needed the books for birthdays already. I feel so left in the dark with this very personal thing.

Please, KEEP ME UPDATED!!!