Customer Service

I have uploaded art work weeks ago and phoned them straight away to advise them that this is for a Birthday present and that it needs to be done by the end of the month. If they are experiencing any difficulties to please let me know so I can make a plan to have a substitute gift on the day. Every single time I phone, a person by the name of Abi makes a promise that it will be done and gives me a day, when I get no response, I phone and again more excuses and another promise of when it will get done.

He keeps telling me how they have so many clients to keep happy and unfortunately the Manager is off sick so he cannot assist me when I asked to speak to a manager.

Their machines are broken is the common excuse, I advised him that good business ethics is to send an e-mail to all your clients advising them of your problem not leaving them to contact you.