Pirelli Tyres - Pathetic Customer Service !!!

I phoned Pirelli tyre company on Tuesday 23 February to view my concerns with a tyre which is tearing on the rimside of the tyre on the Pirelli sign on tyre.

I phoned and spoke to Emmanuel who said it was a pothole and this is not covered. I send him pictures with this strange tear. There is no damage to my rim as I tried to explain this.

He said that he will send someone to inspect my tyre as I have been driving for more than 30 years and never seen a tear like this before

The area manager Gene phoned me and said he will set up a meeting at a dealership to inspect the tyre during the week.

Gene never phoned me to arrange an inspection or to give me an update

I will never fit or recommend Pirelli tyres to anyone.