BAD SERVICE BY PIONEER MEUBELS IN SWELLENDAM, SOUTHERN CAPE.

On 15 July 2019 I obtained a quote from Robert Pringle for 4 bar chairs to the amount of R4,664.40 after indicating to him it must be of the lightest wood. He then e-mailed to say that if I want a lighter wood like oak or oregan pine, he will have to send me a different quote as I will have to pay more, and then I said it will be to expensive. So I will go with the first/only quote. I never received a second quote. I immediately paid the full amount according to the quote. Then Robert Pringle never let me know that the chairs were ready for collection. When I enquired the owner / son confirmed that it was ready for almost two weeks. Whenever you try to tell them how upset you are about their services the son and mother get so upset to the extent that the son swears at you and the mother tells you that she is not a child. After the chairs were delivered I received an e-mail from Robert Pringle telling me that I still owe them R1,085.60. When I queried this, I was referred to the second quote, which I never received nor could I afford the more expensive chairs. Robert Pringle then told me this morning that I should have enquired about this quote after I told them I do not want the more expensive chairs. The mother also informed me that I can be glad that they transported the chairs from Swellendam to Bellville at no extra cost, while the father offered this in first instance. I never requested this. Every time you want to voice your upsetment with their service, you are greeted by aggression and nobody wants to except responsibility for bad services. The son / now owner get so angry that he starts swearing. How can you do business like that.