LM
Lerato M
1 reviews | Active since Jul 2018
23 Mar 2023, 15:04
Not treated fairly as a customer
It's been over 3 weeks I logged an incident with this company, my incident was assigned to a technician who is forever not available on his phone. I sent him messages which he responded to a few of them but the last messages he is just ignoring them. He promised to courier my meter box about 2 weeks ago and I'm still haven't received the box to this Day.
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Pioneer Metering's replyOfficial
27 Mar 2023, 10:22Good Morning Lerato
Firstly, my apology for your experience thus far with the EMS product, we have followed up with the supplier of the meters and were informed that the meter has been shipped out to you. Please ensure that you return the meter that was not working to Voltex in order to receive a credit on your account with Pioneer Metering. WRT the time period, from what I gather the meter was to be returned at Volex and a replacement was going to be provided immediately, I am uncertain why this was not done, however it's important that you have a qualified electrician install the meter, so you maintain your warranty on the product and also to ensure the meter operates correctly. Should you need assistance when installing the meter please contact us on whatsapp ***. Thank you for using our services. Have a great week and all the best to you and the family.
Firstly, my apology for your experience thus far with the EMS product, we have followed up with the supplier of the meters and were informed that the meter has been shipped out to you. Please ensure that you return the meter that was not working to Voltex in order to receive a credit on your account with Pioneer Metering. WRT the time period, from what I gather the meter was to be returned at Volex and a replacement was going to be provided immediately, I am uncertain why this was not done, however it's important that you have a qualified electrician install the meter, so you maintain your warranty on the product and also to ensure the meter operates correctly. Should you need assistance when installing the meter please contact us on whatsapp ***. Thank you for using our services. Have a great week and all the best to you and the family.
Pioneer Metering's reply27 Mar 2023, 10:22
Official
Good Morning Lerato
Firstly, my apology for your experience thus far with the EMS product, we have followed up with the supplier of the meters and were informed that the meter has been shipped out to you. Please ensure that you return the meter that was not working to Voltex in order to receive a credit on your account with Pioneer Metering. WRT the time period, from what I gather the meter was to be returned at Volex and a replacement was going to be provided immediately, I am uncertain why this was not done, however it's important that you have a qualified electrician install the meter, so you maintain your warranty on the product and also to ensure the meter operates correctly. Should you need assistance when installing the meter please contact us on whatsapp ***. Thank you for using our services. Have a great week and all the best to you and the family.
Firstly, my apology for your experience thus far with the EMS product, we have followed up with the supplier of the meters and were informed that the meter has been shipped out to you. Please ensure that you return the meter that was not working to Voltex in order to receive a credit on your account with Pioneer Metering. WRT the time period, from what I gather the meter was to be returned at Volex and a replacement was going to be provided immediately, I am uncertain why this was not done, however it's important that you have a qualified electrician install the meter, so you maintain your warranty on the product and also to ensure the meter operates correctly. Should you need assistance when installing the meter please contact us on whatsapp ***. Thank you for using our services. Have a great week and all the best to you and the family.