1 reviews | Active since Oct 2019
Is these Disconnection fees of R747.50 per unit x min. 10 units per month LEGAL?
Is this legal? This is done on a monthly basis for accounts outstanding for less than 7 days for even less than R200.00 outstanding by Pioneer Metering... These notices gets emailed & usually to the wrong person. Would you want to stay in a Development where Pioneer Metering does the electricity?
See their letter below. I am managing about 20 units in this Development...
URGENT NOTICE
Date: 10 May 2023
Unit 2?
Lilyfield Body Corporate
Noordwyk
Midrand
Re: Unpaid Account
Dear Valued Customer
Please be advised that an amount of R 511,65 as not been paid on your prepaid electricity meter and remains due for payment.
You are requested to make payment immediately using the prepaid electricity meter number. Should Pioneer Metering not receive the total outstanding payment by the 16:00 on the 12th May 2023 your electricity supply to the unit will be disconnected at 17:30 on the 12th May 2023.
Please contact Pioneer Metering via WhatsApp *** or email *** should you need clarity.
You can also download the Pioneer Metering mobile application from Google or iStore to view your outstanding balance due on your account.
Once the supply of electricity is disconnected the following fees will be added to your account and will need to be paid prior to the reconnection of electricity: -
Email communication R115 including VAT, includes this email and this notice of outstanding account.
Disconnection fee of R747.50 including VAT and will be added to your outstanding account for payment.
Please note that the electricity supply will only be restored to the unit at 11:00 on Monday the 15th May 2023 once all outstanding funds have been paid, which will include the reconnection fees and the communication fees.
We appreciate your understanding in this regard.
Kindest regards
Pioneer Metering
