Unacceptable service.

I am extremely disappointed by the bad service and treatment I have received from this complaint. They are supposed to get you out of debt but they operate more like a lucrative business for themselves. Pioneer debt solutions debited my account on the 13th of December 2019 when we had agreed on the 27th of every month to be my debit date. There was obviously not enough money in that account on the 13th as it was not our agreed upon debit Date and nobody called to find out if this was okay with me or not. I contacted them and advised that that I no longer want to work with them. My debt was a total of 23000 when I joined them and I had paid 14000 already. Imagine my shock when they told me I have 17000 more to pay them? To make things worse this was not indicated in any of the monthly invoices, I had asked numerous times and was simply ignored. Pioneer has also ignored my requests for the call recordings because I now want to take this further and I want them to remove me from debt review as well as pay me back the money I have paid to them. What Pioneer is going is not right, you do not disclose information to your clients and ignored requests of me asking you how much I have left to pay. Why was this information hidden from me ? I want my money and the call recordings from 2018.