NG
Nonny G
1 reviews | Active since Feb 2021
26 Feb 2021, 09:54
Ripp Off
I've never been so dissatisfied with services before. I've been with these ***** people since 2016 never in a single day have I received positive feedback from my debt counselor (calls, emails, etc) but my money is going down the drain every month. I called their Durban Branch to terminate my services I got the shock of my life ... I've been handed over without my knowledge. I'm still waiting for the accounts department to call me back to explain this nonsense.. i need my money back
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Replies (2)
Pioneer Debt Solutions's replyOfficial
26 Feb 2021, 15:15Hi Nonny, we would like to apologise for the unsatisfactory service you received and would like to remedy this. Khanyisile from our client services department will contact you to investigate the matter further. Please accept our sincere apology.
Pioneer Debt Solutions's reply26 Feb 2021, 15:15
Official
Hi Nonny, we would like to apologise for the unsatisfactory service you received and would like to remedy this. Khanyisile from our client services department will contact you to investigate the matter further. Please accept our sincere apology.
Pioneer Debt Solutions's replyOfficial
01 Mar 2021, 15:16Hi Nonny, we would like to apologise for the troubles and frustration that you experienced lately.
We have noted on your complaint some crucial and concerning information, our offices have thus been trying to get hold of you however, to no avail. We want to assist you in getting clarity on this matter and giving you peace of mind. Kindly will you provide us with updated contact details as the one listed goes to an unknown person. We have also emailed you, please contact us so that we can help resolve this as soon as possible. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
Pioneer Debt Solutions's reply01 Mar 2021, 15:16
Official
Hi Nonny, we would like to apologise for the troubles and frustration that you experienced lately.
We have noted on your complaint some crucial and concerning information, our offices have thus been trying to get hold of you however, to no avail. We want to assist you in getting clarity on this matter and giving you peace of mind. Kindly will you provide us with updated contact details as the one listed goes to an unknown person. We have also emailed you, please contact us so that we can help resolve this as soon as possible. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.