NB
Nomkhosi B
1 reviews | Active since Mar 2021
09 Jun 2026, 12:38
Requesting a 17.7 document
Extreme bad service for requesting a 17.7 document. I had called 11 tines but still my request has not been considered.
Helpful (0)
Replies (4)0
Replies (4)
Pioneer Debt Solutions's replyOfficial
09 Jun 2026, 12:43Hi Nomkhosi, thank you for getting in touch with us. We apolgise for the inconvenience caused. We will investigate this and get back to you.
Pioneer Debt Solutions's reply09 Jun 2026, 12:43
Official
Hi Nomkhosi, thank you for getting in touch with us. We apolgise for the inconvenience caused. We will investigate this and get back to you.
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Nomkhosi B's updateReviewer Update
09 Jun 2026, 13:05The customer service was extremely bad, the consultant and receptionists kept on dropping my calls avoiding to assist me. I have requested they send a 17.7 document as in today. I had asked for it last week. I had to call them 11 times. Im so disappointed and furious. The receptionists were Thembeka and Jabu, the consultant was from the customer relationship management department, Linda Majola.
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Nomkhosi B's update09 Jun 2026, 13:05
Reviewer Update
The customer service was extremely bad, the consultant and receptionists kept on dropping my calls avoiding to assist me. I have requested they send a 17.7 document as in today. I had asked for it last week. I had to call them 11 times. Im so disappointed and furious. The receptionists were Thembeka and Jabu, the consultant was from the customer relationship management department, Linda Majola.
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Nomkhosi B's updateReviewer Update
11 Jun 2026, 08:25Im still waiting for a response or resolution on my matter. None has been done or informed about any update . Im really disappointed by my matter not been taken serious. Poor service at it best
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Nomkhosi B's update11 Jun 2026, 08:25
Reviewer Update
Im still waiting for a response or resolution on my matter. None has been done or informed about any update . Im really disappointed by my matter not been taken serious. Poor service at it best
Pioneer Debt Solutions's replyOfficial
12 Aug 2026, 16:01Good day, Nomkhosi,Thank you for getting in touch with us.We apologise for the delayed response.Our system shows that you spoke to one of our agents, who advised you that the 17.W (Withdrawal Letter) had been sent to your email address. This letter can be used to make payments directly to your credit providers.Please advise whether you were able to make the required payment(s), and kindly send us the proof of payment so that we can assist you with the clearance process.Thank you.
Pioneer Debt Solutions's reply12 Aug 2026, 16:01
Official
Good day, Nomkhosi,Thank you for getting in touch with us.We apologise for the delayed response.Our system shows that you spoke to one of our agents, who advised you that the 17.W (Withdrawal Letter) had been sent to your email address. This letter can be used to make payments directly to your credit providers.Please advise whether you were able to make the required payment(s), and kindly send us the proof of payment so that we can assist you with the clearance process.Thank you.