Pioneer Debt Solutions

My name is Philisiwe H Hlongwana. I app**** for Pioneer Dept review in January 2021 because of my financial issues hoping that they will help me. We had an agreement of having an account with them from March 2021 and they promised they will contact all my creditors and inform them that im now under dept review so they must not debit my account from End of March 2021. End of March one of my creditors (Bayport) debited my account the amount of R5 750.43 and Pioneer Dept review also debited the agreement amount of R6 000.00. I end up left with R0.00 in my bank account. Before buying food for my kids and paying the basics things in life. I tried to contact Pioneer to assist me with this issue but not successed. On the 15th of April a lady called Londiwe Phakathi from Pioneer finance called me after trying several times to contact them and told me that Bayport promised them that they will refind me on the 9th of April but she will follow up with them. On the 19th of April I called Londiwe to follow up she told me that now shes trying to get hold of Bayport Legal Department manager to get my refund approval. I dont understand all this up and down stories. Im now sitting at home without food with kids and wondering what is going to happened end of April 2021. I will go through so much trouble again. Please help me. My number is ***.