1 reviews | Active since Oct 2012
tiny insects in wheetbix
I had two boxes of wheetbix purchased from Checkers hyper about two weeks ago that was on special. I had opened the one box on Sunday and was disgusted to find hundreds of tiny insects crawling inside sealed pack and opened it to see if i was correct. i then opened the other one and this was worse as the insect was outside the protective plastic. Now i realized that there was a problem as there were other food stuff in the cupboard and upon closer inspection i had noticed that the stuff directly around the wheetbix was infested. I would not have singled out the wheetbix as a culprit if it was not for the sealed packet having the insects in them. I have the proof and have lost out on other products that had to be thrown out. I wonder how many other people have this problem and did not inspect the product closer. I do not have the receipt to claim for my loss from Checkers but i believe that this is the fault of pioneer foods. I need to be compensated for my losses.
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:***.
Kind Regards
Pioneer Foods Groceries Customer Care Line
*** - LS
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:***.
Kind Regards
Pioneer Foods Groceries Customer Care Line
*** - LS
