CJ
Chumisa J
1 reviews | Active since Aug 2012
28 Jul 2015, 13:20
Stale weetbix
I bought 1.3kg Weetbix at Makro, Cape Gate in Cape town. The Weetbix did not have the plastic inside which make the stale. Since I did not keep the till slip, I wrote an email to Pioneer Food on the 1 June 2015. I supp**** them with bar code and I have never received any response from them
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Pioneer Foods's replyOfficial
29 Jul 2015, 15:19Hello Chumisa78,
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***
Kind Regards
Pioneer Foods Groceries
*** - AF
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***
Kind Regards
Pioneer Foods Groceries
*** - AF
Pioneer Foods's reply29 Jul 2015, 15:19
Official
Hello Chumisa78,
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***
Kind Regards
Pioneer Foods Groceries
*** - AF
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ***
Kind Regards
Pioneer Foods Groceries
*** - AF