Rotten Spekko rice

On the 03/11/2022,I went to shoprite Randfontein branch to complain about 10kg Spekko rice that I bought on the 3rd of October 2022. The rice was rotten when I opened it,part of it glued together with a green colour. I did send photos to both shoprite headquarters and pioneer foods whatsapp number after pioneer foods call Centre contacted me regarding my complaint.

Even today I'm still stuck with rotten rice,that is only expiring next year. I last spoke to Renate from shoprite headquarters and pioneer foods consultant last week Friday 04/11/2022.

Both companies doesn't take my complain serious.