Rotten sasko flour - Pepsico lack customer care

I bought Sasko flour at one of the reputable retail stores. I did not check the expiry date because the retail shop is reputable and I expected Pioneer food/Pepsico Merchandisers to be responsible.

When I opened the flour to use it, it was rotten. I then check the expiry date, it was in April. I was so angry, inconvenienced and disappointed. I wasted my time and money to go buy a rotten product. Are the Merchandisers not trained to check the priducts they are packing?? This is the third time I get a poor product and this is from a different retail store because I thought the problem was with that particular retail store.

The reason I am writing this review is the lack of customer care from Pepsi co. I sent them the pictures as part of complaint. They responded asking for my physical address if I want help. I asked them why they want my physical address, they never answered tgat. After ignoring my 2 emails for 2 weeks or so, they responded that my complaint has been escalated (do not know to where) and if I want help I must provide them with my physical address still not telling me why they want my physical address. So rude.

I then phoned their offices in Tygervalley and spoke to Phumela. She promised that a manager will call me back, still nothing.

Pepsico you are so rude and do not care about the customers.