Poor Customer Service

I recently purchased Smash from a local store. After moving into a new place, I had just cleaned & set the grocery cupboard. I was moving the Smash & the powder dropped out of the packet as it opened on its own. Image attached. It caused a very big mess as the powder got into most of my other groceries. I am very disappointed as I had to spend more time to re-clean the cupboard. Why does the packaging do easily open?

As per the call I received today to inform me that the WICode wasn't sent to me due to the item being expired is utter nonsense. At the time of when the Smash powder fell out of the packet, it wasn't expired. I took the photos but had to rush to DBN due to a death in the family. When I got back home, I escalated the complaint. At the time of taking the photos, the item wasn't expired. So should I have told my father in law to hold on & not pass away yet, because I had to register my complaint before the Smash expired ???

This is unfair as it was an inconvenience to clean up the mess caused by Pioneer Foods poor packaging.

I will be lodging a complaint on Hello Peter. Furthermore, I will notify consumers to avoid purchasing Pioneer Foods products. Why did I receive the email saying that I will get a voucher to purchase any of the Pioneer Foods products which I took to Checkers Roodepoort & it was declined as there wasn't a reference number.

Smash Complaint ***-05-630