Pioneer Foods...your product and service needs urgent attention!

Bought 4 boxes of Bokomo original pronutro, 1st box had unpleasant smell and tasted like stale oil or pecan nuts, same unpleasant smell and taste with the 2nd box as well. Since all 4 boxes had the same batch production date, i assume the other 2 boxes will taste the same. I emailed Pioneer foods on the 02/04/2024 about my experience, NO response, called them a few days later, explained the situation with all the details and answered all their questions, only to be given a watsapp number and advised to send through the details again. Yet again, NO response. Received a call from an agent on the 05/04, I advised him I was at the Dr, said he will call me in a while...no such luck. I called them again on the 08/04 to be told the agent that called me on the 05th will call me before close of business as they are on a back log with queries...well I guess business hasn't closed yet, because he still hasn't called (17.42 - 08/04/2024). This is pathetic service from such a huge organization. Clearly it's just not their product that is poor but their customer service as well. It's cost me 4 boxes of cereal that's inedible, the inconvenience of going to buy more cereal for my family in the interim and the frustration of waiting for this to be resolved. Seems as if their products are failing to maintain the standard, why else would they be backlogged with queries?