Pioneer foods TERRIBLE customer complaint department services

I have purchased a box of 40 safari DRIED peaches in a store in jhb and brought it to Durban the DRIED fruit was black in colour when I called the customer complaint department i spoke to a guy named andre and his team leader they have terrible communicating skills.they have a 72 hour feedback policy I complained on da 17 november 2021 and today is the 2 December 2021 and still no feedback from the team leader who advised she will call me on the 1 December.when I called and spoke to andre he hung up the call while i was speaking to him and every time I call I am always told andre is not at his desk or his on lunch so with his team leader they have terrible communicating skills and terrible customer services skills.i am going to take a video clip of the disgusting product and put it on social media so that everybody knows what kind of products pioneer foods put on they shelves.