SS
Shashi S
1 reviews | Active since Jul 2011
15 Jul 2015, 14:19
Pioneer Foods does not keep up to their word
I bought a box of Weet Bix in May and there was a problem with the Weet Bix. I contacted customer care and a courier company collected the Weet Bix on behalf of Pioneer Foods.. Ref ***<br> <br> To date, nobody has replaced the Weet Bix / replaced with vouchers.<br> <br> Pioneer Foods has promised to send me vouchers twice and has not done so.<br> <br> Disgusting Service!!!!
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Pioneer Foods's replyOfficial
16 Jul 2015, 14:44Hello shashi19,
Thank you for contacting Pioneer Foods Groceries and bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention as discussed with our consultant on ***.
Kind Regards
Pioneer Foods Groceries
*** - AF
Thank you for contacting Pioneer Foods Groceries and bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention as discussed with our consultant on ***.
Kind Regards
Pioneer Foods Groceries
*** - AF
Pioneer Foods's reply16 Jul 2015, 14:44
Official
Hello shashi19,
Thank you for contacting Pioneer Foods Groceries and bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention as discussed with our consultant on ***.
Kind Regards
Pioneer Foods Groceries
*** - AF
Thank you for contacting Pioneer Foods Groceries and bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that we have escalated the complaint to our head office for urgent attention as discussed with our consultant on ***.
Kind Regards
Pioneer Foods Groceries
*** - AF