1 reviews | Active since Dec 2013
Hair in dates!
<p> </p> <div id="m1855" class="mail-message expanded" style="color: #000000; font-family: sans-serif;"> <div class="mail-message-header spacer" style="height: 268px;"> </div> <div class="mail-message-content collapsible zoom-normal " style="margin-top: 16px; margin-bottom: 16px; zoom: 3.0625;"> <div style="display: table; width: 288px;"> <p dir="ltr">I bought a few packs of Safari dates in May. Upon opening them, I noticed a thick, long, black strand of hair intertwined in the block of dates. Absolutely disgusting! Don't you have the required health and sanitation guidelines in place at your manufacturing facility? I had to dispose of all the dates - highly inconvenient, not to mention a waste of my money. I was told 2 months ago that vouchers would be posted to me as reimbur*****t. 2 months on and nothing has arrived. I have been given the run-around. Your customer service is as atrocious as your health standards. I will be escalating this.</p> </div> </div> <div class="mail-message-footer spacer collapsible" style="height: 0px;"> </div> </div> <div id="conversation-footer" class="spacer" style="color: #000000; font-family: sans-serif; height: 149px;"> </div>
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on ********** 102 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Groceries Customer Care
********** 102.
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on ********** 102 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Groceries Customer Care
********** 102.
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ********** 96.
Kind Regards
Pioneer Foods Groceries Customer Care
********** 102.
We at Pioneer Foods Groceries would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: ********** 96.
Kind Regards
Pioneer Foods Groceries Customer Care
********** 102.