KL
Kevin L

1 reviews | Active since Mar 2009

18 Mar 2016, 14:15

Bread not up to standard

I boutght a loaf of Sasko Premium bread on 11/3/2016 with expiry date on 14/3/2016. I only opened the bread on 15/3 by which time there were already advanced signs of mould on the bread. By comparrision, the remaining slickes of Albany best of both which I normally buy AND which was past its expiry date had no signs of mould. I'm not happy with the fact that Sasko bread seems to go mouldy so soon (even before) the expiry date. Both Albany & Sasko were stored under the same conditions. What makes this more annoying, is the fact that this complaint was reported directly on Pioneer foods website with NO response whatsoever!

0
Replies (1)
Pioneer Foods
Pioneer Foods's reply18 Mar 2016, 15:31
Official
Hello Hadenuff,

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.

Please contact us on *** and quote Ref: 16-03-387 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards
Pioneer Foods Essentials Customer Care
*** - LS