Boycott Pioneer Foods - NO CUSTOMER CARE Shocking, Shocking, Shocking!

29.01.2019 I emailed Bokomo Care about why Marmite was no longer thick and sticky, and am mortified at the treatment I have received, and the misinformation that has been handed out not to mention undertakings made that remain unfulfilled! I sent an email last night (to which no response has been forthcoming) detailed as follows -

On Thursday the fourteenth instant I had a conversation with Shannon (who purported to be a call centre supervisor during a call on the eleventh instant).

Without regurgitating everything, and after all that has transpired since my original email, she informed me that a hamper would be dispatched to me on Friday 15.02.2019 via courier for delivery to my home address today, the eighteenth instant. (Listen to the call!)

Needless to say, as with everything that has transpired in this debacle, this did not happen, despite me cancelling an appointment and staying in to ensure receipt of same .

In my opinion, based on my personal experience at the hands of your customer care representatives, your organisation appears to be totally disfunctional and staffed by people who are either rude or inept.

I am so over Pioneer Foods! Why make undertakings if you are unable to perform? Can nothing be done as undertaken????

NO CLIENT / CUSTOMER CARE!

NEEDLESS TO SAY - NO RESPONSE - NO HAMPER - NO SERVICE!