Bad services

After buying a new TV and an open view decoder. Pintos came out to assists us in setting up our decoder. They told us that the LNB on our dish was too old and had to be replaced. They replaced it and everything worked fine, for two days and then we only got a message that said "no signal" They came out on 3/1/2020 and we send proof of payment through to them that same afternoon. R550. On 7/1/2020,I managed to get a call through to George again, most of the time it was only a voice message asking to leave a short text message. He said that they were very busy and if they could manage to finish early they would come that afternoon, otherwise defenitly the Wednesday morning, 8/1/2020. We waited until 1pm on Wednesday and I then send a whats app message, asking if they would still come out. Even though the message showed read, he did not reply. At 2pm, I phoned and he told me not too worry, they would definitely be out that afternoon. He never offered any apology for not coming that morning. By 4pm I tried to phone again, I tried multiple times Wednesday afternoon and Thursday morning, as they still did not come out. I've send a SMS as well as what's app messages which he just ignore, and all the phone calls went straight to his voice messages. So on 9/1/2020,I eventually send him a message, saying that I am sure customers would like to read about his "good service" on Hello Peter, and for the first time, he actually responded, saying, I quote: "HI we never ever said that we would not come round. We will see you sometime today." As you will note, still no apology. Now that they have their money, they do not seem interested in coming out and finding out why we still have no reseption.