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Zizipho M

1 reviews | Active since Jun 2024

04 Nov 2024, 09:29

Unable to get hold of them

I’ve been trying to reach them for the past two weeks, but none of my calls are going through. This is becoming ridiculous—I’ve left numerous messages with no response. How can my car’s shortfall be managed by a company that fails to communicate with its clients?

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Replies (2)
Pinnafrica
Pinnafrica's reply04 Nov 2024, 09:59
Official
Dear Ms Mrulekana,

I am writing to let you know, that we have received your complaint regarding your Shortfall policy.

We are currently investigating the circumstances surrounding the problem and you will hear from us during the course of the morning.

Thank you for letting us know of your concern, and for your patience while we explore this matter.

If you have any questions in the meantime , or would like to discuss the complaint further, please contact our Admin Manager on ***.

Yours Sincerely,
PInnAfrica Directors
Pinnafrica
Pinnafrica's reply06 Nov 2024, 12:05
Official
Dear Ms. Mrulekana,

We have investigated the concerns noted and as per the telephonic confirmation successfully resolved the issue regarding your Complaint.

We appreciate your patience and cooperation throughout this process. Your satisfaction is our top priority, and we are glad we could address your concerns.

If you have any further questions or concerns, please do not hesitate to contact us.

Yours Sincerely,
PinnAfrica Directors