TZ
Thobani Z
1 reviews | Active since Mar 2024
15 Mar 2024, 09:47
Refusing to give authorisation to change leaking coolant pump
This company is ridiculous. They don’t want to give authorisation to change coolant pump that is listed as a part that they cover in their policy. The dealer has sent them pictures indicating a coolant leak coming from the pump and they insist that the pump be removed from the car so that they can see a leak which is visible on the picture that was sent to them.
I’m no car fundi, but how are you going to tell when the pump is off the car that it is leaking, and who is going to pay for the labour when you decide that you not paying for the coolant pump. You guys are just ridiculous and wouldn’t advise people to take an extended warranty with these ********s.
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Replies (2)
Pinnafrica's replyOfficial
20 Mar 2024, 08:40Dear Thobani
I am writing to let you know, that we have received your complaint regarding your Warranty Claim.
We are currently investigating the circumstances surrounding the problem and you will hear from us again no later than the Close of Business on 20 March 2024.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact our claims Manager on Adilson on ***.
Yours Sincerely,PinnAfrica Directors
I am writing to let you know, that we have received your complaint regarding your Warranty Claim.
We are currently investigating the circumstances surrounding the problem and you will hear from us again no later than the Close of Business on 20 March 2024.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact our claims Manager on Adilson on ***.
Yours Sincerely,PinnAfrica Directors
Pinnafrica's reply20 Mar 2024, 08:40
Official
Dear Thobani
I am writing to let you know, that we have received your complaint regarding your Warranty Claim.
We are currently investigating the circumstances surrounding the problem and you will hear from us again no later than the Close of Business on 20 March 2024.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact our claims Manager on Adilson on ***.
Yours Sincerely,PinnAfrica Directors
I am writing to let you know, that we have received your complaint regarding your Warranty Claim.
We are currently investigating the circumstances surrounding the problem and you will hear from us again no later than the Close of Business on 20 March 2024.
Thank you for letting us know of your concern, and for your patience while we explore this matter.
If you have any questions in the meantime or would like to discuss the complaint further, please contact our claims Manager on Adilson on ***.
Yours Sincerely,PinnAfrica Directors
Pinnafrica's replyOfficial
20 Mar 2024, 09:23 Good day Mr Zungu We note the concerns made on the claim submitted. We had, on several occasions, requested for the part to be removed to confirm the leak, as it is a requirement under the policy to validate the claim. We can only review the claim once all the required documentation has been received and the evidence required. We contacted the workshop foreman at the repair center and confirmed what is required, the details were supp**** to us on 15/03/2024. The authorization was sent to the repairer and yourself on 15/03/2024. We also tried to contact you on the same day the authorization was sent to explain our reasoning for the removal of the failed component. After our telephone discussion today, you are happy that the matter has been resolved and that authorization was sent through once the accurate report was received. We will proceed to finalize the claim once the repairs have been completed and the final invoice and signed authorization sheet have been submitted.
Yours Sincerely,PinnAfrica Directors
Yours Sincerely,PinnAfrica Directors
Pinnafrica's reply20 Mar 2024, 09:23
Official
Good day Mr Zungu We note the concerns made on the claim submitted. We had, on several occasions, requested for the part to be removed to confirm the leak, as it is a requirement under the policy to validate the claim. We can only review the claim once all the required documentation has been received and the evidence required. We contacted the workshop foreman at the repair center and confirmed what is required, the details were supp**** to us on 15/03/2024. The authorization was sent to the repairer and yourself on 15/03/2024. We also tried to contact you on the same day the authorization was sent to explain our reasoning for the removal of the failed component. After our telephone discussion today, you are happy that the matter has been resolved and that authorization was sent through once the accurate report was received. We will proceed to finalize the claim once the repairs have been completed and the final invoice and signed authorization sheet have been submitted.
Yours Sincerely,PinnAfrica Directors
Yours Sincerely,PinnAfrica Directors