Refusal to uphold policy

Firstly none of the above is false. Secondly, the signed record of advice confirms what I was telling you... so based on this you still declining to fulfill the claim as we agreed. Record of advise is not evidence of accepting terms and confusions. It’s states clearly that the policy was explained. What was explained was that you would pay out everything over and above the retail value of the claim. That is verbatim what was explained to me and that is what I signed for in the record of advice. The policy application has no mention of the fact that you will fabricate costs and charges that you are not liable for, so that you may benefit and prejudice the customer. Your policy wording that you keeping threatening me with, is ******* in its existence as the exclusions are hidden in your definitions. CPA: consumers right to disclosure of informatio “Right to information in plain and understandable language” This is clearly not the case when it comes to your contract. I did not recieve a follow up call to ask if I understood. The exclusions were not separated and bolded and hidden within a definition, within a long convoluted sentence. The exclusion in question is not even part of your contract, as there was R0 early termination fees. Your policy wording is in clear violation of section 22.2.c of the act... “For the purposes of this Act, a notice, document or visual representation is in plain language if it is reasonable to conclude that an ordinary consumer of the class of persons for whom the notice, document or visual representation is intended, with average literacy s****s and minimal experience as a consumer of the relevant goods or services, could be expected to understand the content, significance and import of the notice, document or visual representation without undue effort, having regard to - “ “the vocabulary, usage and sentence structure of the notice, document or visual representation;” I will go to the ombudsman and we will discuss the mater there... but this will be publicized every step of the way. I will ensure all email correspondence from you where you fabricate “early termination fees” and subsequently fabricated “collection/legal fees” are posted on Facebook, Twitter and Hello Peter in the morning. The public have been deceived for far too long and the consumer commission needs to step up now to protect us. I know that Carte Blanch has a particular interest in how these things impact consumers and they will assist me in getting the message to the public regarding your fabricated calculations. I am convinced that due to your proven tendnacy to fabricate evidence that I, and more importantly the South African consumer, will win this battle against as the purpose of the act defines you; “unconscionable, unfair, unreasonable, unjust or otherwise improper trade practices”