CM
Cecilia M

1 reviews | Active since Feb 2022

22 Feb 2022, 11:59

Pinnafrica extended warranty is a ****.

Honestly I wouldn’t advise anyone to use Pinnafrica extended warranty, even if the garage that you buying the car from is using it, ask them not to and find yourself another extended warranty because you will regret it. My car had a mechanical breakdown and I claimed from the insurance, the garage I took my car too did a failure report and submitted it to the insurer, they said that they were going to send their “independent “assessor to valid the failure of the car. The assessor went there, found the engine dismantled, found damaged hose and concluded that the reason for the failure is because of a leaking hose something that is not covered by the policy. I wouldn’t have a problem if that was a fact but it’s not, it’s speculations. I sent the assessors report to 3 other mechanics who confirmed that it’s not possible to diagnose such especially when the engine has been dismantled. I issued a letter of demand which they refuse to revive their decision which is fine ofcuz, the court shall decide. However it’s emotionally draining that these insurance are quick to take our money but come up with all excuses not to pay. I understand times are tough but this is low honestly. I will never use this insurance ever again.

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Replies (4)
Pinnafrica
Pinnafrica's reply22 Feb 2022, 13:15
Official
We note your complaint and concerns.
We as PinnAfrica Insurance Underwriting Managers validate claims according to the terms and conditions of the policy wording. 
The statements you make are inaccurate in-terms of the assessor and the assessment done.  We have received the correspondence from your attorney to which we have responded.  We stand by our decision and will not make any further comments on the matter.
CM
Cecilia M's update22 Feb 2022, 13:48
Reviewer Update
I wasn’t expecting anything than this arrogant response from you. I’m warning citizens to use you at their own risk..
Pinnafrica
Pinnafrica's reply23 Feb 2022, 07:48
Official
 The matter has been reviewed by management and the Directors of the business.  Please understand that spreading false information is considered deformation and has legal consequences. 

Sincerely, 
PinnAfrica Directors 
CM
Cecilia M's update23 Feb 2022, 08:01
Reviewer Update
Lol what is false about what I’m saying? you think that you going to threaten me lol I hope everyone can see how you operate, I’m glad we doing this in public so you get to expose yourself.