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Meagan B

1 reviews | Active since Sept 2017

30 Jan 2023, 12:20

PinAFfrica **** service -struggling to get authorization letter all staff is on leave- struggling to get my car released because they did not pay!!!!

I have spoken to Fran Whiltshire & Melanie Pretorius regarding my claim, they have advised that they sent BMW Sandton my authorization letter , I took in my car for service , it has been 5 days I am not getting any feedback regarding my car , BMW tells me they are waiting for the authorization letter then they will release my car. I called PinAffrica this morning I am told the ladies are on leave, so no one can assist with this query. SO WHAT MUST I WAIT FOR YOUR STAFF TO COME BACK FROM LEAVE , I DO NOT HAVE A CAR BECAUSE BMW DID NOT GET YOUR AUTHORIZATION LETTER THAT YOU " EMAILED THEM,"!!!!! WHAT IS LEVEL OF PROFESSIONALISM IS THIS?? I asked you to email me the authorization letter so I can take it myself to them , but NO!!!!!!

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Replies (1)
Pinnafrica
Pinnafrica's reply30 Jan 2023, 14:46
Official
Good day Ma'am

We note the concerns relating to the claim submitted and have investigated the matter at hand.

Please note that the administrator who assisted by answering your call today advised that Melanie is on leave and that Fran and Nicole are unavailable at the moment to take your call as they were on calls at the time you contacted us.

We have investigated the claim and note that we have sent authorizations to the Panel beater on numerous occasions, according to our record the first authorization was sent on the 3rd of January to the Panel beater. We then received a request for authorization to be resent from the Panel beater on the 17th of January which we did. Another email was received on the 26th of January from the Panel beaters for the authorization to be resent which we did too.

We further note that we have been in contact and supp**** all the correspondence to your personal mail regarding the authorization.

If there are any further questions, please don't hesitate to contact us.

Sincerely,
PinnAfrica Directors