JL
Johan L

1 reviews | Active since Jun 2020

16 Sept 2021, 15:48

Justin Santos excellent customer service.

I took my vehicle to the dealership with a small oil leak and as it happened the problem was far worse than expected. I had the most impossible claim you could think of and the dealership was not up to standard at all with their service. The claim was of such nature they had to send an assessor to assess the damages and as you have it there was a 3 day delay on this. Pinn Africa kept me informed each and everyday about the claim more than the dealership did and I am great full for the service I got from Pinn Africa My vehicle was in for 12 days and Pinn Afica kept me informed all the way. Today from the bottom of my heart I would like to thank Justin Santos and his Manager (never got his name) for the excellent service he provided me and he made me feel really part of the Pinn Africa Family. Justin Santos should be in line to train people about customer service. Thank you Justin keep it up I am recommending Pinn Africa because of you. Claim no. ***.

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Replies (1)
Pinnafrica
Pinnafrica's reply16 Sept 2021, 20:37
Official
Good day Johan

On behalf of the PinnAfrica Directors, we wish to thank you for taking the time to review and rate our services. We value and appreciate your feedback.

Well done Justin and thank you for upholding the standards for which we stand!

Kind Regards,
PinnAfrica Directors